Support
Frequently Asked Questions
How do I pay my TBayTel bill?
You can pay your bill online through MyTBayTel, by phone at 1-807-623-4400, at any TBayTel store location, through your bank's online banking, or by mail. We accept credit cards, debit cards, and pre-authorized payments for your convenience.
What should I do if my internet is not working?
First, try restarting your modem and router by unplugging them for 30 seconds. Check that all cables are securely connected. If the issue persists, check our network status page for any outages in your area or contact our technical support team at 1-807-623-4400.
How can I upgrade or change my service plan?
You can upgrade or change your service plan by signing into MyTBayTel and navigating to your account settings, visiting any TBayTel store, or calling our customer service team at 1-807-623-4400. Our team will help you find the best plan for your needs.
What areas does TBayTel provide service to?
TBayTel provides telecommunications services throughout Thunder Bay and Northwestern Ontario. For specific coverage details in your area, please visit our coverage map or contact us to confirm service availability at your location.
How do I report a service outage?
You can report a service outage by calling our 24/7 technical support line at 1-807-623-4400, through the MyTBayTel portal, or by visiting our website to check current outage status and submit a report. We work quickly to restore service.
Can I bundle my services for a better rate?
Yes! TBayTel offers bundle packages that combine internet, TV, and phone services at discounted rates. Contact our sales team at 1-807-623-4400 or visit a TBayTel store to explore bundle options that fit your needs and budget.
Contact Us
Phone Support
1-807-623-4400
support@tbaytel.net
Business Hours
Monday - Friday: 8:00 AM - 6:00 PM EST, Saturday: 9:00 AM - 5:00 PM EST
Emergency Support
24/7 Technical Support: 1-807-623-4400
Get Help
How do I reset my MyTBayTel password?
Click 'Forgot Password' on the sign-in page, enter your email address, and follow the instructions sent to your email to create a new password.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, debit cards, online banking payments, pre-authorized payments, and payments by mail or in-person at our stores.
How long does it take to install new service?
Installation typically takes 3-5 business days from order confirmation. Our team will contact you to schedule a convenient installation appointment.
Can I keep my phone number if I switch to TBayTel?
Yes, in most cases you can port your existing phone number to TBayTel. Our team will guide you through the number transfer process when you sign up.