Our Services
Everything you need to stay connected
High-Speed Fibre Internet
Experience blazing-fast fibre optic internet with speeds up to 1 Gbps. Stream, game, and work from home without interruption. Our fibre network delivers symmetrical upload and download speeds with 99.9% uptime reliability across Thunder Bay and Northwestern Ontario.
Digital TV & Streaming
Enjoy crystal-clear HD and 4K programming with our digital TV packages. Access thousands of on-demand titles, pause live TV, and stream on multiple devices. Includes cloud PVR storage and seamless integration with popular streaming apps.
Home Phone Service
Stay connected with reliable home phone service featuring unlimited local calling, voicemail, call display, and call waiting. Keep your existing number or choose a new one. Crystal-clear voice quality over our advanced digital network.
Business Solutions
Power your business with dedicated fibre connections, hosted VoIP phone systems, and managed IT services. Scalable bandwidth, priority support, and service-level agreements designed for commercial operations. Local technical support available 24/7.
The TBayTel Advantage
Why choose TBayTel
See how we compare to national providers
| TBayTel | National Providers | |
|---|---|---|
| Locally owned and operated | ✓ | – |
| 24/7 local customer support | ✓ | – |
| No data caps on internet | ✓ | – |
| Transparent pricing with no hidden fees | ✓ | – |
| Free installation on annual plans | ✓ | – |
| Community investment and sponsorships | ✓ | – |
Choose the plan that fits your needs
Pricing questions, answered
We believe in transparent pricing with no surprises. Here's how our billing, contracts, and service changes actually work.
Are there any setup fees or hidden charges?
No hidden fees ever. Installation is free on 12-month plans, or $99 one-time on month-to-month. Equipment rental is included in your monthly rate. Taxes are clearly shown at checkout, and that's your final price.
Can I cancel anytime?
Month-to-month plans can be cancelled anytime with 30 days notice and no penalty. Annual plans have early termination fees that decrease monthly, but we'll prorate any unused service if you move outside our coverage area.
What happens if I want to upgrade or downgrade my plan?
You can change plans anytime through your account dashboard or by calling support. Upgrades take effect immediately. Downgrades take effect on your next billing cycle. No fees for plan changes.
Do you offer discounts for bundling services?
Yes — our Premium and Ultimate bundles save you 15-25% compared to buying services separately. Seniors 65+ and students get an additional 10% off any plan. Ask about current promotions when you sign up.
How does billing work?
You're billed monthly in advance on the same day each month. We accept credit card, debit, or pre-authorized bank payments. Invoices are emailed 5 days before your billing date, and you can view all past invoices in your account dashboard.
What if I have a service issue?
Call our 24/7 local support line and we'll troubleshoot immediately. If we can't resolve it remotely, a technician will be scheduled within 24 hours at no charge. We credit your account for any outage longer than 4 hours.